Technical requirements for Video Calls

In order for Video Calls by Weframe to work properly, certain internet access requirements must be met.

Please note: In order to be able to join a Video Call via laptop / PC, you need Google Chrome as your browser.

Network settings

In addition, your firewall must be configured in such a way that it allows access from your company network to the corresponding destinations and ports. Otherwise, there may be connection problems with the Video Call.

Enable the following ports:

You can find more information on this topic here, on the page of our integrated Video Call service. In particular, the following must be taken into account:

• Some firewalls may misclassify the media traffic and apply a UDP default timeout. In these cases, Video Calls will always drop at exactly the same time. To avoid call timeouts, change the default (0:02:00 – 2 minutes) to a time that is longer than the longest potential Video Call.